1. What is your brand all about? Our brand is all about providing high-quality cosmetics that are good for you and the environment. We're proud to offer plastic-free, zero-waste, vegan, and cruelty-free skincare products that are gentle on your skin and the planet.

  2. What are some common types of products you offer? We offer a wide range of skincare products, including cleansers, toners, moisturisers, serums, and more. All of our products are made with natural ingredients and are free from harmful chemicals.

  3. How should I use your products? Each product comes with detailed instructions on how to use it. We recommend following these instructions carefully to get the best results. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.

  4. Who are your products designed for? Our products are designed for anyone who wants to take care of their skin in a natural and sustainable way. Whether you have dry, oily, or sensitive skin, we have products that can help.

  5. Where are your products made? All of our products are made in the UK by our brand owner and founder, Charmaine. We're proud to support local businesses and use locally sourced ingredients whenever possible.

  6. Do you offer free delivery? Yes, we offer free delivery on orders over £35. Our standard delivery time is 2-3 business days, but we also offer expedited shipping for an additional fee.

  7. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, you can return it within 30 days for a full refund.

  8. How can I contact your customer service team? You can contact our customer service team by email, phone, or live chat. We're available 24/7 to answer any questions or concerns you may have.